DESCRIPTION
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Technology & Implementation refers to the process of selecting, adopting and integrating new technologies into existing or to-be business operations. This process is crucial for maintaining competitiveness, increasing efficiency and fostering innovation in the corporate worlds.
MAIN CHALLENGES
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Integrating new tech into existing processes and governance proves challenging.
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Data structuring and security are complex and critical.
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There's a significant gap in implementation, business, and IT skills.
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Weak change management impedes successful adaptation.
MAIN SOLUTIONS
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Grasp the context, choose appropriate technology, and set up processes and governance.
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Craft a data strategy with focus on analytics and security measures.
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Build competencies and establish support structures, both procedural and organizational.
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Standardize methods for managing change and enhancing communication.
Initiate early-stage stakeholder engagement in digital projects with a clear communication roadmap, interactive demos, training sessions, and standardized tools to ensure effective and smooth change management.
Transforming Customer Relationship Management.
IN THE MEDTECH INDUSTRY
ASSIGNMENT & KEY NOISE FACTORS​
The company faced the replacement of outdated legacy systems with a robust, scalable CRM solution that could integrate seamlessly with various satellite systems and support a new global pricing-approval mechanism...
LESSONS LEARNED
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A key takeaway was the importance of fast and effective staffing, particularly in critical regions, which proved essential for ensuring swift adoption and integration of the new system.
Additionally, the project underscored the necessity for close collaboration between IT departments and business units. This collaboration was crucial to align the technological solutions with overarching business goals, ensuring that the technology implemented truly supported the company's strategic objectives.
Furthermore, the functionality in inter-connected systems can impact the overall performance and usability of the CRM system.
APPROACH​
We analyzed the existing CRM and CPQ landscape within the company. The approach included developing a global roadmap for the top 10 countries, ensuring the solution was tailored to meet diverse market needs and regulatory requirements...
Industry
7.5bn €
Revenue
10.7k
People
RESULTS​
The introduction of the Salesforce CRM and CPQ solution led to several transformative outcomes for the company...