DESCRIPTION
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IT Operations refers to activities managing the delivery, maintenance and support of technological solutions for an organization. This requires an overall organizational setup and procedures that enable the business to grow technologically in an efficient way.
MAIN CHALLENGES
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There is a high volume of business demands.
The system landscape is experiencing rapid growth.
There are existing skill gaps and staff shortages.
Cybersecurity, compliance, and regulatory risks are present concerns.
MAIN SOLUTIONS
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Establish complete IT governance, including demand management, project portfolio management (PPM), a project management office (PMO), and asset management (AM).
Adopt a holistic IT architecture strategy, considering potential outsourcing options.
Revise the staffing strategy to prioritize and reallocate skills to essential areas.
Refresh security protocols and introduce standard operating procedures (SOPs).
Transform corporate IT by adopting agile, cloud, cybersecurity, and data practices, enhancing skills, user experience, and infrastructure, supported by effective change management and cross-departmental collaboration.
Revolutionizing IT Project Management.
A MANUFACTORING SECTOR SUCCESS STORY
ASSIGNMENT & KEY NOISE FACTORS​
Previously, the company lacked a dedicated project portfolio management system. Project controlling was unclear...
LESSONS LEARNED
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The project underscored the importance of having a structured PPM in place before adopting any technological tools.
It highlighted the necessity of replacing competing and outdated tools to avoid redundancy and enhance functionality.
Furthermore, it was clear that having strong interfaces between IT and business departments was essential for aligning project priorities and achieving company-wide strategic goals.
APPROACH​
We divided the project into two essential phases: laying down the fundamentals involving requirement analysis, scoping, and governance setup, followed by the robust implementation of the ServiceNow platform...
Manu-factoring
Industry
4.2bn €
Revenue
18k
People
A manufacturing company took a step forward by establishing a comprehensive Project Portfolio Management (PPM) organization with ServiceNow. This project spanned 14 months and involved over 400 employees, fundamentally changing how the company managed its IT projects.
RESULTS​
This resulted in:
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Establishment of a robust PPM framework that allowed for better visibility and control over IT projects.